Privacy Policy

Effective Date: March 3, 2026

Last Updated: March 3, 2026

Welcome to RCM Edge (https://rcmedge.ai/). RCM Edge is owned and operated by ISpectra Technologies LLC (“Company”, “we”, “us”, or “our”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our Intelligent Revenue Automation Platform.

1. Commitment to Healthcare Data Security

As an enterprise-ready healthcare platform, we prioritize security and compliance. Our infrastructure is built to be:

  • HIPAA Compliant: We adhere to the Health Insurance Portability and Accountability Act standards for protecting sensitive patient data.
  • SOC 2 Compliant: We maintain rigorous internal controls over data security and privacy.
  • Technical Standards: We utilize FHIR, HL7, and X12 protocols for secure payer connectivity.

2. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked to you or your organization:

  • Personal Identifiers: Name, email address, phone number, and professional title, typically collected via demo requests or account registration.
  • Business Information: Company name (Billing Company, Clinic, or Hospital), tax ID, and NPI numbers required for platform integration.
  • Usage Data: Details of your interactions with our modules, such as Edge Claims or Edge Verify, to improve our AI Engine and Workflow Automation.
  • Protected Health Information (PHI): When using our modules for claim status or eligibility, we process PHI as a “Business Associate.” This data is handled strictly under the terms of a signed Business Associate Agreement (BAA).

3. How We Use Your Information

We use the collected data to provide and improve our Intelligent Revenue Automation Platform, specifically to:

  • Automate claim status checks and AR workflows.
  • Provide real-time eligibility and benefit verifications.
  • Perform AI-driven root-cause analysis and denial prediction via Edge DenialsIQ.
  • Generate unified RCM-wide analytics and revenue insights.

4. Data Sharing and Disclosure

We do not sell your personal or business data. Information is shared only in the following contexts:

  • Payer Connectivity: Data is transmitted to insurance payers (over 1,100+ payers) to fetch claim statuses and eligibility results.
  • Service Providers: To third-party vendors who assist in our operations (e.g., cloud hosting), provided they meet our HIPAA and security standards.
  • Legal Requirements: If required by law or to protect the rights and safety of ISpectra Technologies LLC.

5. Data Security

We implement enterprise-grade security measures, including:

  • Encryption: Data is encrypted at rest and in transit using industry-standard protocols.
  • Access Controls: Restricted access to sensitive data based on the principle of least privilege.
  • API Security: Secure API Gateways for all integrations with clearinghouses and EHRs like Athena, eCW, and Kareo.

6. Your Privacy Rights

Depending on your location, you may have rights regarding your data, including the right to:

  • Access the personal information we hold about you.
  • Request the correction of inaccurate data.
  • Request the deletion of your data (subject to legal and HIPAA retention requirements).

7. Contact Information

For any questions regarding this Privacy Policy or our data practices, please contact us at:

ISpectra Technologies LLC

527 Grove Ave,

Edison, NJ 08820, USA

Email: sales@rcmedge.ai

Phone: +1 706 389 4721